Legal
Refunds and cancellation
1. Try before you pay
You can start with a 14-day free trial of the full product. There is no payment first, so there is nothing to refund if she is not for you. When the trial is over she pauses until you buy a plan, and nothing is deleted. The trial runs on your own machine; there is no trial of the Managed plan, where we run her on our servers.
2. Cancelling
- You can cancel at any time. Write to us [or use the cancel button, once there is one].
- She keeps working until the end of the period you have paid for: the month, or the year.
- After that no further payment is taken, and she pauses.
- A licence paid for once has no period and takes no further payment, so there is nothing to cancel. It does not expire.
- Nothing on your machine is deleted when she pauses. Your data stays where it is until you delete it.
- On the Managed plan, her data stays on our servers when she pauses. [How long it is kept, how you get a copy, and when it is deleted: to be set.]
- If you want our records about your company removed as well, ask. We remove them within 30 days and confirm it in writing. Invoices are kept for as long as tax law requires.
3. Refunds
- A period that has started is not refunded. When you cancel, you keep her until the end of the month or the year you paid for.
- If we end the service ourselves, we refund the unused part of a year you paid for in advance.
- If you were charged twice, or charged by mistake, tell us and we return the amount.
- On the Managed plan, if we cannot set her up after you pay, we refund that payment in full. [Proposed rule, to be confirmed by a lawyer, with the number of working days after which this applies.]
- A licence paid for once is not refunded after its licence key has been sent. The 14-day free trial is the time to decide. [Proposed rule for a single payment, to be confirmed by a lawyer.]
- If we end the service ourselves within a year of a payment made once, we refund the part of that payment that matches the unused part of that year. [Proposed rule for a single payment, to be confirmed by a lawyer.]
Refunds go back the way the payment came, through Razorpay. [How many days a refund takes: to be stated once confirmed with the payment company.]
4. If a payment fails
If a period is not paid by its due date, we tell you and she keeps working for 7 more days. If it is still not paid then, she pauses. A pause deletes nothing and locks nothing: your dashboard and your data stay open; pay, and she carries on from where she was. A licence paid for once is issued only after its payment has gone through, so this does not apply to it.
5. If WhatsApp restricts her number
WhatsApp can restrict a number that a program uses. That is outside our control and is not a reason for a refund of a period already used. We help you link a new number, and everything she knows is still on your machine (on the Managed plan, on our servers).
6. An unused allowance
On plans with AI included, the monthly allowance is for that month. What is not used does not carry over and is not refunded. [To be confirmed.]
7. How to ask
Write to support@worksailor.in[support e-mail address, to be added] from the e-mail address you bought with, and say which company the licence belongs to.