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Legal

Terms

Draft: to be reviewed by a lawyer before launch.These terms are written in plain words to match what the product really does. They are not final, and parts of them will change after legal review.

Version: draft-1

1. Who we are, and what this is

Work Sailor is provided by [the company’s legal name, to be added], [registered address, to be added] (“we”, “us”). You are the company that uses it (“you”); the person who signs up and runs it for your company is the owner.

These terms cover the app you install, the licence service that lets it run, and this website. By starting a free trial or buying a plan you agree to them, together with the Privacy page and the Refunds and cancellation page.

2. The product, in short

You install one program on one computer in your office (or, on the Managed plan, we run it for you: section 4) and link it to a WhatsApp number of yours by scanning a code. The program is a digital employee: she reads and answers messages on that number from your team, in direct messages and in the groups you choose, and gives strangers a short polite reply. She reads the documents, pictures, voice notes and links your team sends her, keeps notes about your business, writes documents, runs the routines you define, and does tasks on websites in a browser of her own.

Anything that reaches someone outside your team, any message to a group, and anything involving money waits for a named person at your company to approve it.

3. Your licence

  • One licence, one machine. A licence key works on one computer at a time. To move, release it on the old machine and enter it on the new one, or ask us.
  • A right to use, not ownership. While your trial or your subscription runs, or for as long as a licence paid for once stays valid, you may use the app for your own company’s work. The software, its design, its name and its marks stay ours.
  • No copying or tampering. You may not copy the app, take it apart, change its files, or try to run one licence on more than one machine.
  • Automatic suspension. If the app’s files are changed, if its data folder is copied to another machine, or if a licence is used from a second machine, the licence is suspended automatically and she stops. A suspension deletes nothing. If it was a false alarm, we switch the licence back on.
  • The licence check. The app checks its licence with our server every 15 minutes. Without a connection it keeps working for 24 hours on its last check, and then pauses until it can reach the server again.

4. The Managed plan

[Proposed wording for the Managed plan, to be confirmed by a lawyer.]

  • What it is. We run the app for you on servers we rent, instead of on a computer of yours. We set her up with you, keep her updated and keep her backups. Your team opens her dashboard in a browser, at an address we give you. The first sign-in needs a one-time link we e-mail you.
  • What stays the same. Everything in these terms applies, except where this section says otherwise. You still give her a WhatsApp number of her own (section 5), and what a person at your company approves is still that person’s decision.
  • The machine is ours. You do not install the app, hold a licence key or move her to another machine. Section 3’s rules on keys and machines are ours to keep.
  • Your data is on our servers. Her messages, documents, notes and backups are stored on our servers. They are still yours. The Privacy page says who can see them.
  • Support sign-in. Our support staff may sign in to your dashboard to help you, with a one-time link, for at most an hour each time. Every such sign-in is recorded in your activity with the person’s name. The owner can switch this off; we then help only by e-mail.
  • A limit. A website’s “I am not a robot” check cannot be handed to a person on this plan, so she cannot finish a task on a site that insists on one.
  • No trial, no single payment. The free trial runs on your own machine. The Managed plan is paid monthly or yearly.
  • When she is not available. [What we promise about her being available, planned maintenance, and what happens when our servers are down: to be set.]
  • When the plan ends. [How long her data stays on our servers, how you get a copy, and when it is deleted: to be set.]

5. Her WhatsApp number

  • A number of her own is a condition of the licence. You must use a number obtained for this purpose. You must not link your main business number or anyone’s personal number.
  • WhatsApp may restrict the number. Work Sailor is an independent product. It links to WhatsApp as a linked device and is not an official WhatsApp product. WhatsApp can restrict or ban a number that a program uses. This is outside our control. It is not a defect of the product, and it is not a reason for a refund of a period already used.
  • What we do if it happens. We help you link a new number. Your data is untouched: it is on your machine (on the Managed plan, on our servers) and is not tied to the number.
  • Your side of WhatsApp’s terms is yours. You are responsible for how your number is used under WhatsApp’s own terms. We do not act for you towards WhatsApp.

6. The free trial

A trial is the full product for 14 days. There is no payment first. When the trial is over she pauses until you buy a plan. Nothing is deleted when she pauses: your data stays on your machine. The trial always runs on your own machine; there is no trial of the Managed plan.

7. Plans, payment and GST

  • Plans are paid monthly or yearly, in Indian rupees. The current plans and prices are on the Pricing page. Prices are shown before GST; GST is added where it applies, and you see the full amount before you pay.
  • Payments are handled by Razorpay, by UPI or card. Each month or year is paid from a payment link we e-mail you before it is due; nothing is taken automatically, and she pauses if a period is not paid.
  • A licence paid for once. The Own AI key plan can also be bought with a single payment; its price is on the Pricing page. That licence does not expire and does not renew, and no further payment is taken for it. Help and updates are included for one year from the day of payment. After that year she keeps working; help and updates after that year are not part of the purchase. The licence can still be suspended for the reasons in section 13, like any other. [Proposed wording for the one-time licence, to be confirmed by a lawyer. Whether help and updates can be bought for a further year, and at what price, to be set.]
  • If we change a price, we tell you before your next period starts. The period you have already paid for does not change. [Notice period to be set.]
  • If a payment fails, we tell you and give you time to put it right before the licence is suspended. [Number of days to be set.]

8. Her AI, and the monthly allowance

  • Plans with AI included. Her AI is part of the plan, with a monthly allowance. The figures shown for each plan (about so many replies, about so many website tasks) are fair-use estimates, not hard counts of messages. When a month’s allowance is used up she says so and pauses her AI work until the next month, unless you add a top-up or move up a plan.
  • The Own AI key plan. You connect your own account with the AI provider (Anthropic). The provider bills you directly for what she uses, under its own terms. We do not see that bill and we set no monthly limit.
  • The AI model is made by another company. It can be wrong. That is why she says where an answer came from, and why a person approves what leaves the team.

9. What you are responsible for

  • What you approve. She prepares; a named person at your company approves. Read what she says she will do before you reply yes. What a person approved is that person’s decision.
  • Who is in your team list, who may approve, and who may see finance answers.
  • Telling people. Tell your team, and the groups she is in, that a digital employee reads those chats. If your own privacy notice needs to mention her, that is yours to add.
  • Her machine and her phone. She works only while her machine is on and awake and her phone is online every few days. On the Managed plan the machine is ours; her phone is still yours.
  • The documents and logins you give her. Give her only what you have the right to use.

10. What she must not be used for

  • Bulk messaging, or spam of any kind
  • Messaging people who have not written to your company and are not in your team or your groups
  • Anything unlawful
  • Handling children’s personal data

Breaking these rules is a reason for us to suspend the licence.

11. Your data stays yours

Your messages, your documents, everything she writes for you and the notes she keeps about your business are yours. They live on your machine, not with us, except on the Managed plan, where they are stored on our servers (section 4). The Privacy page says exactly what our server holds and what goes to the AI provider. When your subscription ends, the data folder stays on your machine until you delete it.

12. Help and updates

  • We help by e-mail. [Support hours and answer times to be set.]
  • Some things are outside our hands: your internet, a machine that is asleep, WhatsApp restricting a number, an outage at the AI provider or the payment company.
  • Updates may change how she behaves. We tell the owner what changed.
  • On a licence paid for once, help and updates are included for one year from the day of payment.

13. Suspending and ending

  • You can cancel a subscription at any time. See Refunds and cancellation. A licence paid for once has nothing to cancel: it takes no further payment.
  • We may suspend a licence for non-payment (after notice), for tampering, or for a use these terms forbid.
  • A suspension deletes nothing. If you ask us to delete your records, we remove them within 30 days and confirm it in writing. Invoices are kept for as long as tax law requires.

14. Responsibility if something goes wrong

[This section sets out our proposed position. It needs a lawyer’s wording before launch.]

  • We are not responsible for the content of something a person at your company approved.
  • We are not responsible for WhatsApp restricting a number, or for data lost on your own machine (a failed disk, a theft, a deletion by your own staff). Backups are kept on your machine and, if you choose, in a second folder of yours.
  • On the Managed plan her data and backups are on our servers. [Our responsibility for data lost or exposed on our servers: to be worded by the lawyer.]
  • For anything else, our total responsibility to you is limited to what you paid us in the twelve months before the event.
  • Neither of us is responsible to the other for indirect loss, such as a lost client or a missed deal.

15. Law and courts

These terms are governed by [governing law, to be added]. Disputes go to [the courts of a city to be decided].

16. Changes, and how to reach us

If we change these terms, we put the new version here with a new version name. [How customers are told of a change: to be set.] To ask about anything on this page, write to support@worksailor.in.